Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
Serve as primary escalation contact for high priority support cases, including overall triage management
Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives
Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Hire and train support team to provide effective customer communications
Be proud of what you work on, obsess about the quality of the work you produce.
The Digital Marketing Executive will assist in the planning, execution and optimization of our On-Page SEO, Off-page SEO, SEM and PPC activities.
ROLES & RESPONSIBILITIES
Carry out keyword research and identify target keywords
Monitor keyword rankings and execute on-page and off-page SEO activities to improve rankings
Develop and implement link building strategies
Monitor website performance and update content, architecture, on-page SEO elements, technical SEO elements to improve engagement metrics (bounce rate, session duration, avg. pages per session) and conversion
Ideate, execute and optimize PPC campaigns on Google, Facebook and LinkedIn
Optimize landing pages for better conversion
Work with the content and design team to build relevant creative ad copies including text ads, site links and content for display ads and native ads on mobile
SKILLS & EXPERTISE
3+ Years of experience in SEO and SEM
Well-versed with Content Management Systems such as Blogger and WordPress
Hands-on experience in CSS and HTML
Strong understanding of current SEO/SEM concepts, strategy and best practices
In-depth knowledge of Google Analytics, Google Search Console, Google AdWords, SEMRush etc.
Creative and analytical with excellent communication skills. Ability to analyse data and use those insights to create innovative campaigns.
EDUCATION & EXPERIENCE
Bachelor's/Master’s Degree in Marketing or equivalent.
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